1. Processing Time

Orders are typically processed within 1-2 business days after payment is confirmed. During peak periods or promotional events, processing may take an additional 1-2 business days. You will receive a confirmation email with tracking information once your order has shipped.

2. Shipping Methods and Rates

We offer several shipping options at checkout, including standard and expedited delivery. Shipping costs are calculated based on the weight, dimensions, and destination of your order. Free shipping promotions may be available for qualifying orders as advertised on our website.

3. Delivery Estimates

Standard shipping typically takes 5-7 business days for delivery within the continental United States. Expedited shipping options are available for faster delivery. Please note that delivery estimates are not guaranteed and may be affected by carrier delays, weather conditions, holidays, or other factors beyond our control.

4. Shipping Restrictions

We currently ship to addresses within the United States. Some items may have shipping restrictions due to size, weight, or carrier limitations. If an item cannot be shipped to your location, you will be notified during the checkout process.

5. Order Tracking

Once your order has shipped, you will receive an email with a tracking number and a link to track your package. You can also check the status of your order by logging into your account on our website. If you have any questions about your shipment, please contact our customer support team.

6. Lost or Stolen Packages

We are not responsible for packages that are lost or stolen after delivery confirmation by the carrier. If your tracking shows delivery but you have not received your package, please contact the shipping carrier first to file a claim. Then, reach out to our customer support team and we will do our best to assist you in resolving the issue.